RETURN POLICY

RETURN POLICY No 1

Dear customer

Please Read the following rules and regulations applicable for our Non- Returnable Policy:

  1. After an order has been fulfilled and accepted, no changes or cancellations can be made to the purchase.
  2. We only accept prepaid orders , there will be no COD option .
  3. We will only accept returns of unopened, resalable products that are not as described on the packaging and are accompanied by the original receipt for any items that are damaged or faulty.

 

Return policy no. 2

Return Policy

What can I return?

Everything except the following:

  • Pre Order products that are customized are not returnable
  • Adult sizes of all products are not returnable
  • All returnable products should have its original packing, labels & tags intact. It should be unused and in a saleable condition
  • Returns must be initiated within 48 hours of placing order.

 

When will I get my refund?

  • Once we receive the return, the product(s) will go through a quality check
  • After the product passes the quality check, we will issue a refund to the original mode of payment
  • It may take up to 7-10 business days for the refund to reflect in your account
  • Any shipping charges, customs duty / taxes are not refundable

 

What if I have received a faulty/defective product?

We are super diligent about our quality checks. In a rare case if you receive a faulty/defective or have any issues with the product, please email us within 48 hours of receiving the product. Please include your order number and clear images of the defect/issue in the email.

 

What if I received a product that does not match my customisation request?

We quality check every product before it is packaged. Customizations are double checked by a dedicated team. In a rare case if you receive a product that does not match the customisation request, please email us within 48 hours of receiving the product. Please include your order number and clear images of a tape measure on top of the product.

 

Do you offer exchange of sizes?

The exchange option is not available. Nevertheless, you can always return eligible products within the return period.

Size return option is not applicable as you can check the size chart before ordering the product.

How can I cancel my order?

  • Pre-Order / Customized products can be cancelled only within 24 hours of placing the order
  • All other products can be cancelled until the order is shipped.

Other Policies

  • Once a product is used, we cannot ascertain the durability since the usage of the product varies based on the individual
  • Product images are professionally clicked due to which sometimes the colour of the actual product may vary from the image
  • In case a product is missing from your shipment please email us within 24 hours of the receipt of the shipment for us to investigate further
  • There will be extra customizations charges depending upon the design you need .